RETURN & REFUND POLICY

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At Bellmazi Hair Mob, we believe luxury begins with transparency. Our commitment is to provide premium human hair products and a shopping experience built on trust.

Please review our Return & Refund Policy before completing your purchase.

1. Seven-Day Return Request Period

Bellmazi Hair Mob offers a 7-day return request period for eligible merchandise, beginning on the date your order is delivered or picked up.

To qualify for a standard return, merchandise must:

• Be unworn, unused, and uninstalled.

• Be unwashed, uncolored, uncut, and unaltered.

• Be in the same condition in which it was received.

• Include its original packaging and any tags, labels, or security seals supplied with the product.

• Be accompanied by a receipt or proof of purchase.

All returns require authorization and are subject to inspection.

Certain products are subject to additional restrictions outlined below.

2. Exceptions & Non-Returnable Merchandise

The following items are not eligible for standard returns or exchanges:

• Custom-made or personalized merchandise.

• Special-order products sourced or manufactured specifically for a customer.

• Sale or clearance merchandise identified as final sale before purchase.

• Gift cards.

• Wigs and hairpieces.

• Hair products that have been worn, installed, used, or altered.

• Personal-care products subject to applicable hygiene restrictions.

Exceptions apply where required by law, including for defective, damaged, or incorrect merchandise.

3. Wigs, Hairpieces & Human Hair Products

Wigs & Hairpieces

All wigs and hairpieces are final sale upon delivery or pickup, except for verified manufacturing defects, damage, incorrect merchandise, or circumstances where a return is required by law.

Due to the personal-use nature of these products, wigs and hairpieces that have been worn, tried on, installed, or altered are not eligible for standard returns or exchanges.

Hair Extensions & Other Hair Products

Eligible unused hair extensions, including bundles, closures, frontals, clip-ins, tape-ins, K-Tips, I-Tips, bulk hair, and ponytails, may be considered for return within the 7-day request period.

Products must remain in their original condition and satisfy all applicable return requirements.

Hair products are not eligible for standard returns or exchanges after being:

• Worn or installed.

• Washed or conditioned.

• Cut, trimmed, or layered.

• Colored, bleached, toned, or chemically processed.

• Heat-styled or otherwise altered.

• Treated with adhesives, oils, makeup, or styling products.

Lace that has been cut, tinted, plucked, bleached, or otherwise modified is considered altered.

All product restrictions are subject to applicable consumer protection laws.

4. Damaged, Defective or Incorrect Merchandise

Please inspect your merchandise upon delivery or pickup.

We request that any suspected damage, manufacturing defects, or incorrect merchandise be reported within 2 business days of receipt, whenever possible.

To submit a claim, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected merchandise.

• Photographs of the packaging, when relevant.

Please do not install, wear, wash, cut, color, or alter merchandise while a claim is being reviewed.

Bellmazi will review the information submitted and may request the merchandise for inspection.

Submission of a claim does not automatically guarantee approval of a return, exchange, replacement, or refund.

The requested reporting period does not limit any rights or remedies provided by applicable law.

5. Product Packaging

Bellmazi Hair Mob works with domestic and international hair suppliers and manufacturers.

Packaging may vary by product and supplier. Merchandise may be provided in protective sleeves, supplier packaging, or Bellmazi packaging.

Product labels, tags, and packaging materials may differ between collections.

Products sold as new are provided as new, unused merchandise.

6. Product Photography & Styling

Product images may show hair that has been styled or prepared for photography.

Products may require styling or preparation to achieve a particular look.

Human hair may have natural variations in texture, curl pattern, density, fullness, and color.

Lighting and screen settings may also affect how colors appear.

Products remain subject to their stated specifications and applicable consumer protection requirements.

7. In-Store Pickup & Local Delivery

The same applicable return conditions and restrictions apply to merchandise received through shipping, local delivery, or in-store pickup.

Customers are encouraged to inspect their orders promptly upon receipt.

Any return request must follow the authorization procedures outlined in this policy.

8. Return Authorization & Instructions

All returns require prior authorization.

To request a return, exchange, or report a product concern, contact:

Bellmazi Hair Mob
2090 Sugarloaf Pkwy, Suite 245
Lawrenceville, GA 30045

Email: dujour.oliviera@bellmazihairmob.com

Please include your order number, reason for the request, and supporting photographs when applicable.

Do not ship or drop off merchandise without receiving return authorization and instructions.

Authorized returns may be shipped to the address above or returned in person by appointment or during designated return hours, as instructed.

Returned merchandise is subject to inspection before a refund or exchange determination is made.

9. Return Shipping Costs

Customers are responsible for return shipping costs on eligible standard returns unless otherwise agreed in writing.

Original shipping and delivery charges are nonrefundable for standard discretionary returns, except where required by law.

For confirmed defective, damaged, or incorrect merchandise, Bellmazi will address applicable return shipping costs in accordance with consumer protection laws.

Prepaid return labels may be provided when authorized.

Customers should retain their shipping receipts and tracking information until the return is processed.

10. Exchanges

Exchanges are available for eligible merchandise, subject to approval and product availability.

Customers may be instructed to return eligible merchandise and place a separate order for the replacement item.

Price differences, shipping charges, and applicable taxes may apply.

Final-sale and product-condition restrictions remain in effect.

11. Refund Processing

Once an authorized return has been received and inspected, Bellmazi Hair Mob will notify you whether your refund has been approved.

Approved refunds will be processed within 3–5 business days following approval and issued to the original payment method.

Your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund within 5 business days after approval, please contact us at dujour.oliviera@bellmazihairmob.com so we can review the refund status.

Refund processing remains subject to applicable legal requirements.

12. European Union 14-Day Cooling-Off Period

For eligible distance purchases delivered to consumers in the European Union, applicable consumer protection laws generally provide a 14-day cancellation period, subject to statutory exceptions.

Certain sealed products unsuitable for return due to health protection or hygiene reasons may be excluded from the cancellation right when unsealed after delivery, where the applicable legal requirements are satisfied.

Where a statutory cancellation right applies, customers may exercise that right within the legally prescribed period.

Nothing in this policy limits mandatory consumer rights relating to defective, damaged, incorrect, or improperly described merchandise.

13. Policy Updates

Bellmazi Hair Mob may update this policy to reflect changes in products, operations, or applicable legal requirements.

The policy in effect at the time of purchase will generally apply to that transaction, subject to applicable law.

Changes will not be applied retroactively to eliminate existing customer rights.

BELLMAZI HAIR MOB

Beauty Without Betrayal